Directly connected to JR Osaka Station | HERBIS PLAZA 4F

Service 03

Online Consultation

Consultations and advice via smartphone video call.

Even while traveling or staying at a hotel, connect with a doctor using just your smartphone.

For those wanting to save time on travel and waiting. Use your own smartphone to receive a consultation via video call with an English-speaking doctor. Ideal for early cold symptoms, allergies, skin issues, and more. No app needed—connect easily via web. A friend or family member can collect your prescription from our clinic. If nobody can come, the doctor will explain your options during the consultation. ※Note: Overseas travel insurance often excludes online consultations from coverage (self-pay). Please confirm with your insurance provider beforehand.

How to Use

STEP.01

Web Reservation

Select “Online Consultation” on our website.

STEP.02

Prepayment

Credit card registration is required in advance.

STEP.03

Video Call

Click the link sent via email/SMS to start the video call.

STEP.04

Prescription & Medication Pickup

We hand you the prescription at the clinic. A friend or family member can pick it up and fill it at the pharmacy on the same floor (weekdays and Saturdays).
If nobody can come to us, the doctor will explain your options during the consultation.
In Japan a prescription is valid only as the signed original, so it cannot be sent as a photo to a pharmacy near you.

Important Notes

■ Japanese health insurance can be used.
※Overseas travel insurance may exclude online consultations from coverage, so please confirm with your insurance company beforehand.
■ Online consultations can't prescribe narcotics or psychotropic drugs.
■ Please use a stable internet connection.